AFTER SALE POLICY 

1. Quality Control

We guarantee that each statue is in perfect conditions before leaving our facilities, each product follows an exhaustive quality control process before being packed, but we can not guarantee that you will receive the statue without any damage, because resin figures are fragile, this is something we can not change. But you have our commitment to protect all the pieces conscientiously and to offer the best packing materials to avoid incidents as much as possible.

2. Follow these steps when unboxing

After receiving your product you are required to make a video of the unboxing and in case of finding damaged parts will be request you to take photos of these parts along with the shipping labels. all requests for replacement must be made within 5 calendar days following the reception of the products in your designated shipping address. These requests can be made using our web support form or via direct message on our social networks, preferably Facebook.

3. Damage to the product.

All statues are handmade so each piece is unique. We do our best to make sure that our factory has an impeccable working environment, clean and tidy. We perform a strict quality control before packing the figures, but failures do happen, some pieces may be damaged or even broken in the course of shipping. In any of these cases our commitment will be to help you get a compensation appropriate to your case. There will be minor damages that will lead to financial compensation, and more noticeable damages that will require a replacement of the affected part. In between, there may be intermediate damages, for which a professional repair will be offered in order to restore the piece to its intended condition.

As collectors ourselves we totally understand your feeling when you receive an imperfect statue, but these problems cannot be avoided, they will always be there. If you cannot accept the possibility that the figure may arrive with a defect or breakage, please think about this well before you buy. The most we can do at the end is to learn from our mistakes and past experiences and offer quality packaging to minimize these cases as much as possible. We hope for your understanding.

If you find yourself affected, It is important that you follow step 2 properly during the specified period. When you contact us, we will review the photos and discuss with you the best solution.

4. Lost or Destroyed Product

Very rarely happens, but it may occur that the package is lost in transit or arrives completely destroyed. For these cases we have some backup units for emergencies that we do not put in stock until a few months later from the arrival of the first products. Once the loss or catastrophic breakage of the product is confirmed, we will send you a new one (if available) or, in the worst case scenario, you will be fully refunded.

5. After-sales service time

We ask you to follow the steps in section 2 and to open the box at the moment of receiving the package, to check if the figure has arrived correctly, and if not, please inform us immediately.

We remind you that all replacement requests must be made within 5 calendar days of receipt of the products at your designated shipping address. The factory gives us a coverage for breakage of a few months after the date of departure from the warehouse, that is why this point is so important.